User Testing

​User testing means checking if something works well for the people who will use it.

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We ask real people to try something – like easy read information, a website, form, app, or service – and tell us what they think.

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This helps us:

• Find out what is easy to use

• Find out what is hard to understand

• Make things better for everyone​

 

Why is it important?

Because everyone should be able to use things easily – especially people with disability.

 

Example

If we are making an easy read document, we will ask our team with lived experience to look at the document and tell us:

• What do they like?

• What is confusing?

• What can we fix?

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Speak Out employees a team of user testers with lived experience of intellectual disability, who are paid standard award wages.